A problem the industry has struggled with for years is the level of project failures, whether this is defined as cost over run, schedule slips or cancelled projects. It has been recognised across many disciplines that a way to move forward on this is to develop a standard approach for doing things that is relevant to your business, and then to become highly skilled at replicating this in different environments. This has come into IT in many different guises, such as CMMI and ITIL, but it can be surprising how often organisations are not applying the ideas to their projects. Continue reading ‘Process standardisation’ »
Posts tagged ‘ITIL’
I have been aware for a while that the IT infrastructure library (ITIL) contains a section on Capacity Management. There is, however, relatively little information that is publicly available about ITIL and the way that it is fitted together. (A summary of ITIL is available here.) As a member of the BCS I found a summary of the foundations of ITIL on the 24×7 books site that membership provides access to. Possibly more interesting, however, is the following article that provides some description of the ITIL Capacity Management, along with a simple example of an ITIL Capacity Plan: ITIL Capacity Management Deep Dive Continue reading ‘ITIL and Capacity Management’ »
